Frequently Asked Questions
Everything you need to know about your ARQ experience.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information is sent via email as soon as your package departs our warehouse.
How do I initiate a return or exchange?
We accept returns and exchanges on unworn items with original tags within 30 days of delivery. Simply visit our online returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our fit experts via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Shop Pay and Klarna.
Are your materials sustainably sourced?
Yes, ARQ is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and eco-friendly dyes to minimize our environmental footprint while ensuring premium product quality.
Can I modify or cancel my order after it's placed?
Because we process orders quickly, we can only accommodate changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.